bhaggo's Privacy Policy

1 Introduction and Applicability

bhaggo is an online entertainment platform that provides sports betting, casino games, and related services for users in Bangladesh. When you use the bhaggobet.cam website, create an account, or use any of our services, this privacy policy automatically applies to you.

The purpose of this policy is to clearly explain what types of information bhaggo collects, how that information is processed, and what measures are taken to protect your data. Alongside reading this page, please also read our Terms and Conditions page, as both documents together form the basis of your relationship with bhaggo.

It is against bhaggo's policy to collect information from or provide services to anyone under the age of 18. All bhaggo services are available only to users aged 21 and above.

2 Types of Information Collected

2.1 Information You Provide Directly

bhaggo stores the information you provide during account registration and identity verification. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial transaction details: information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Your preferences and preferred language of communication

2.2 Automatically Collected Information

When you use the website or app, certain technical information is collected automatically. This information is used to improve service quality and ensure security:

• IP address and device identification details
• Browser type and version
• Operating system and screen resolution
• Time spent on pages and navigation patterns
• Session information stored via cookies and local storage

2.3 Transaction-Related Information

bhaggo securely stores all records of deposits, withdrawals, betting activity, and bonus usage. This information is essential for financial accountability and fraud prevention.

3 Purpose of Using Information

bhaggo uses the collected information for the specific purposes listed below:

• Account Management: Registration, login verification, and ensuring account security.
• Service Delivery: Gaming, betting, payment processing, and bonus distribution.
• Identity Verification: Completing the Know Your Customer (KYC) process.
• Customer Support: Resolving issues via live chat or email.
• Fraud Prevention: Detecting unusual activity and protecting accounts.
• Personalised Experience: Presenting content and offers based on your preferences.
• Legal Compliance: Adhering to applicable laws and regulations.

4 Data Storage and Security

4.1 Security Measures

bhaggo uses industry-standard security technology to keep your information safe. SSL encryption ensures that all communication between your browser and our servers is secure. Sensitive information such as passwords is never stored in plain readable form — it is always kept in encrypted form.

4.2 Retention Period

bhaggo retains your information for as long as your account remains active. Even after an account is closed, financial transaction records and KYC documents are retained for a specified period in accordance with applicable law.

4.3 Third-Party Technology

bhaggo uses trusted third-party technology services for payment processing and identity verification. These partners operate under strict confidentiality agreements and receive only the information necessary for the specific service they provide.

5 Information Sharing and Disclosure

bhaggo may disclose information in the following limited circumstances:

• Service Partners: Payment processors, KYC technology providers, and IT infrastructure suppliers — all bound by confidentiality agreements.
• Legal Obligations: If a court or competent authority lawfully requests information.
• Fraud Prevention: Cooperation with relevant authorities in cases of serious irregularity or fraud.
• Business Transfer: In the event of a business merger or acquisition, where users will be notified in advance.

Outside the above circumstances, your personal information will not be disclosed to any third party.

6 Cookies and Tracking Technologies

bhaggo uses cookies to ensure the website functions correctly and to improve the user experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and the core functionality of the site. Disabling these will prevent the service from working properly.
• Functional Cookies: Used to remember your preferences such as language selection and display settings.
• Analytics Cookies: Collect website usage statistics to help improve service quality.

You can control or delete cookies from your browser settings, though doing so may limit some services.

7 User Rights

You have certain basic rights over your information, which bhaggo respects:

• Right to Access: You may request to know what information bhaggo holds about you.
• Right to Correction: You may request correction of any inaccurate information.
• Right to Deletion: In certain circumstances you may request that your information be deleted — except for information retained due to legal obligations.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a readable format.

To exercise these rights, contact bhaggo's customer support team. The support team is available 24/7 via live chat and email in both Bengali and English.

8 Connection to Responsible Gaming

bhaggo believes that protecting personal information and responsible behaviour go hand in hand. By analysing your gaming history and spending patterns on our platform, we can provide protective tools. To learn more, read our Responsible Gaming page, which covers self-exclusion, deposit limits, and other protective measures in detail.

If your spending patterns seem unusual to you, or if you wish to set your own limits, let the customer support team know. Your gaming data will be used only for these protective purposes and will not be shared with third parties.

9 Mobile Application

This same privacy policy applies to users of bhaggo's Android and iOS apps. If the app requests device permissions (such as camera or storage access), these are used only for specific services (such as uploading KYC documents). The app does not access unauthorised information on your device.

10 Children and Minors

bhaggo's services are intended solely for adults (21+). We never knowingly collect personal information from any minor. If a minor has accidentally created an account, it will be closed and the relevant information deleted as soon as it comes to our attention.

If a parent or guardian believes their child is using this platform, please contact customer support immediately.

11 Third-Party Links and Services

Although the bhaggo website does not contain links to external sites, during payment processing you may be directed to bKash, Nagad, or your bank's own interface. In that case, the privacy policy of the relevant service will apply. bhaggo is not responsible for the data collection practices of those platforms.

12 Policy Changes and Updates

bhaggo may update this privacy policy from time to time to keep pace with business needs or technological changes. For significant changes, you will be notified via your registered email or through live chat. Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy.

To learn more about us and understand how bhaggo operates, read our About Us page.

13 Contact

If you have any questions or concerns about this privacy policy, please contact bhaggo's customer support team:

Protecting your information is our highest priority. bhaggo is committed to ensuring that your personal information is always handled securely, transparently, and responsibly.